Student Complaints & Grievance Procedure

Kansas Christian College offers a grievance procedure whereby students may reveal their concerns, problems, and complaints with the confidence that there will be a full, fair, and prompt effort to resolve the grievance.

The Student Grievance Policy is based on the following two principles:

♦ Every student complaint, problem, or grievance is important enough to be of concern to the administration, faculty, and staff of Kansas Christian College.

♦ Every grievance should be resolved as soon as possible and as close to the source as possible. The time limits are imposed to make this a reality. In addition to the actual steps to be followed in pursuing a grievance, there are some procedural considerations. 

1. All concerns, problems, or complaints presented by one or more students may proceed through steps one, two, and three of this procedure. If the student does not think he can talk to his or her adviser, or if he thinks his adviser is involved in the problem, he may begin the procedure with step two.

2. If the grievance relates to either the acadeic dean, dean of students, or facilities coordinator, the student may begin the procedure with step three.

3. If the grievance relates to the president, the student may submit a written grievance to the chairman of the school board who will investigate the grievance and report to the student, president, and the school board.

4. The documentation of all grievances which reach step three or above are to become part of the official school documents and shall be accessible to the school board.

The steps the student would follow in order to properly file a grievance are as follows:

Step One:

1. The student begins by making an informal presentation of the problem to his/her adviser.
2. The adviser discusses the problem with the student, investigates the matter, and then gives a response as quickly as possible.
3. If the answer does not satisfy the student, he may proceed to step two within five working days.
4. If the student does not proceed to step two within five working days, the matter will be considered closed.

Step Two:

If the grievance relates to personnel or policies under the authority of the academic dean, the student pursues the matter through the head of academics. If the grievance relates to personnel or policies under the authority of the dean of students, the student pursues the matter through the dean of students. If the grievance relates to personnel or policies under the authority of the facilities coordinator, the student pursues the matter through the facilities coordinator. If the grievance relates  to personnel or policies under the authority of the head of online education, the student pursues the matter through the head of online education.

1. The student prepares a “written grievance,” which is given to the head of academics, dean of students, facilities coordinator, or head of online education as soon as possible after receiving a response from the adviser.
2. The academic dean, dean of students, facilities coordinator, or head of online education discusses the grievance with the student, does further investigation, and returns a written response within five working days.
3. The academic dean, dean of students, facilities coordinator, or head of online education may either support or reverse the answer given in step one.
4. If this response does not satisfy the student, he may proceed to step three within five working days.

Step Three:

The student presents a written grievance to the president.

1. The president discusses the grievance with the student, does further investigation, and then returns a written response within ten working days.
2. The president may either support or reverse the answer given in step two.
3. The response of the president reflects the final decision of Kansas Christian College.

Step Four:

In the event that the grievance is in regard to grades or student conduct and has not been resolved satisfactorily within the institution, the student has the express right to appeal to:

Attorney General Derek Schmidt
Consumer Protection Division
120 SW 10th Ave, 2nd Floor
Topeka, KS 66612-1597
(785) 296-2215

Programs Authorized through SARA:

Kansas Christian College is an approved institution of the National Council for State Authorization Reciprocity Agreements (NC-SARA). Complaints against an institution operating under NC-SARA go first through the grievance process outlined above.  Complaints regarding student grades or student conduct violations are governed entirely by KCC policy and the laws of the state of Kansas.

If a person bringing a complaint is not satisfied with the outcome of the institutional process for handling complaints, the complaint (except for complaints about grades or student conduct violations) may be appealed, within two years of the incident about which the complaint is made, to the NC-SARA state portal entity listed below, using the Kansas State Board of Regents SARA Complaint Procedure.

State Portal Entity Contact:

Jennifer Armour
Associate Director
Academic Affairs
Kansas Board of Regents
1000 SW Jackson, Suite 520
Topeka, KS 66612-1368
785.430.4288
jarmour@ksbor.org